Customer Service

We pride ourselves on our customer service and our ability to provide you with the Right Gear and the Right Advice. Because our stores are run by owner-operators whose staff are trained parts people we give you the advice you need. If this is not your experience please email service@autoone.co.nz

Our Guarantee
We offer a 100% guarantee. If you are not happy with the product you received, send it back to us within 10 days of the date of purchase, in the original packaging and we will replace it for you!

Sales support
We pride ourselves on our amazing sales support. Please contact us at enquiries@autoone.co.nz for any assistance.

Large or small orders
We can cater for all orders; if you have a trade account your delivery methods can stay the same if you are a new trade customer, let’s work out the best system for both of us. If you are a retail customer, you could choose to collect from your nearest store or we can happily calculate the best courier options for you.